All online sales are final. In the event, the item shipped is defective or not the item ordered on the original invoice, the customer has 7 business days to notify Old Town Fabric Shop. The customer is to return the items in original packaging to the following address: Old Town Fabric Shop, 56 W Water St, Chillicothe, OH 45601. The customer is responsible for shipping costs. A refund or exchange will be processed as agreed upon between the customer and Old Town Fabric Shop.